You can reach Fred Duncombe at [email protected] for any questions about door hardware, fire exit devices, panic bars, or access control systems. Whether you need help understanding a specific product, clarification on installation requirements, or guidance on selecting the right hardware for your project, send your query to that address.
What you can write to us about
We welcome questions on the subjects this portal covers. That includes how different types of door hardware work, fire safety regulations for exit devices, the differences between panic hardware and emergency exit bars, and practical advice on maintaining or upgrading door systems.
Topic suggestions are useful too. If there is an area of door hardware or fire exit devices you would like to see covered in more detail, let us know. Corrections are always appreciated — if you spot an error or outdated information, point it out and we will review it.
What happens after you write
Messages sent to the inbox are read by the editorial team. You will typically receive a reply within 48 hours during weekdays. Complex questions may take a little longer, but we aim to respond to every enquiry that includes a return address.
This is an information portal, not a supplier or installer. We do not sell door hardware, provide quotes, arrange site visits, or offer professional advice specific to your building or project. For product purchases or installation services, contact a qualified supplier or locksmith in your area.
Response times and follow-up
Most straightforward questions are answered in a single reply. If your enquiry needs additional research or refers to a highly technical standard, we may ask for more details before responding fully. Check your spam folder if you have not heard back within two working days — occasionally replies are filtered incorrectly.
Repeat questions on the same topic are fine if the first answer was unclear. Include the relevant part of the previous exchange in your message so we can pick up where the conversation left off.
This is an information portal. We do not sell any goods or services.